• Private Surgery Across Canada
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FAQ's

Whether you are exploring your options or ready to move forward, we are here to guide your next step.

Getting Started

Do I need a referral to book a consultation?

A referral is not required. Patients can contact our team directly and we will take care of the rest — gathering the information we need, reviewing your situation, and connecting you with the right surgeon for your condition. For physicians wishing to refer a patient, referrals can be sent directly to our office and our team will contact the patient promptly to arrange next steps.

Referrals can be sent directly to our office by fax at (403) 238-9557, or through our online contact form. Once received, our concierge team contacts the patient to arrange their consultation and guides them through the process from there. If you have questions about a specific patient's suitability or want to discuss a case before referring, please contact our team directly.

Your consultation includes dedicated one-on-one time with your surgeon, a thorough review of your condition and any existing imaging, and a clear explanation of your diagnosis, surgical options, and what to expect at each stage. Our concierge team is involved from your first contact to ensure the process is organized and well-supported throughout.

Yes. Consultations are available both in person and virtually. Patients across Canada can connect with our surgical team without needing to travel for an initial appointment.

Yes. Gateway Surgery provides care to patients from across Canada, and supporting patients who travel for their procedure is a core part of what we do. Consultations can be conducted virtually, and our concierge team coordinates the full logistics of travel — flights, hotel, ground transportation, and mobility assistance where needed. Following your procedure, our national surgeon network provides local follow-up support in your home province for many procedures, so your care continues close to home.

Consider what matters most to you: your timeline for returning to work or activity, what recovery involves, whether your extended health plan covers any of the cost, and what preparation is required before surgery. Our team will guide the conversation and ensure nothing is missed.

Cost, Coverage and Financing

Are Gateway Surgery's services covered by provincial health insurance?
Gateway Surgery provides privately funded surgical services and fees are the patient's responsibility. Depending on your plan or coverage program, a portion of costs may be reimbursable through extended health benefits, personal health insurance, or other sources. We recommend confirming your coverage directly with your provider. Our administrative team can provide detailed cost documentation to support any submission you need to make.

Costs vary depending on the procedure, surgical complexity, anaesthesia requirements, and facility fees. Please contact our team to receive a personalized, itemized quote. All fees are disclosed in full before anything is scheduled — there are no unexpected charges.

Depending on your plan, your extended health benefits may reimburse a portion of surgical, anaesthesia, or facility fees. Coverage varies between insurers and policy tiers. Please confirm your eligibility and reimbursement limits directly with your provider before booking. Our administrative team can provide detailed cost documentation to support your submission.
Yes. Gateway Surgery offers financing options to help make private surgical care more accessible. Please contact our team to discuss the options available to you and find a plan that fits your situation.
There are a couple of avenues worth exploring with your financial or tax advisors. Private surgical expenses may be tax-deductible in Canada when they exceed 3% of net income — speak with an accountant for guidance specific to your situation. Some supplemental benefit programs may also reimburse eligible private surgical costs; pre-approval is typically required before treatment begins.

Timelines and Access

How quickly can I access surgery at Gateway Surgery?
Many patients are able to move from consultation to surgery within a matter of weeks. Timelines depend on your specific procedure, medical readiness, and surgeon availability. After your consultation, we provide a clear, personalized timeline so you can plan accordingly.
Patients choose private care for a variety of reasons — the desire for timely access, a preference for dedicated coordination and continuity of support, or the need to schedule around work and personal commitments. Gateway Surgery offers structured care pathways, experienced surgeons, and concierge-level support from consultation through recovery. Our team is happy to walk you through your options.

Your consultation includes dedicated one-on-one time with your surgeon, a thorough review of your condition and any existing imaging, and a clear explanation of your diagnosis, surgical options, and what to expect at each stage. Our concierge team is involved from your first contact to ensure the process is organized and well-supported throughout.

Surgery and Recovery

What does the care process look like at Gateway Surgery?
Your journey has five stages: connecting with our team, your surgical consultation, pre-operative preparation, surgery day, and recovery with follow-up. Our concierge team coordinates every detail across all five stages — from scheduling and pre-operative testing to post-surgical support. For a detailed walkthrough of what to expect at each stage, visit our Patient Journey page.
Most procedures at Gateway Surgery are performed on a day surgery basis. For certain procedures — including some hip and knee replacements — a one to two night stay may be included in your fee depending on the facility and your individual circumstances. Your surgical coordinator will walk you through exactly what to expect during the pre-operative process.

Post-operative care includes personalized recovery instructions, coordinated follow-up appointments, and physiotherapy or rehabilitation coordination where appropriate. Every patient also has access to our after hours nursing support line, available seven days a week. Our nursing team works in close collaboration with your surgeon — they know your procedure and your care plan — providing direct, informed clinical support from a team closely connected to your care. For many procedures, our national surgeon network also supports patients with local follow-up care in their home province.

Every Gateway Surgery patient has access to our dedicated after hours nursing support line, available seven days a week throughout their recovery. What makes this service genuinely different is that our nursing team works in close collaboration with your surgeon — they know your procedure, your care plan, and your individual circumstances. Whether you have a question about your wound, your medications, or how your recovery is progressing, you have direct access to clinical support from a team that is closely connected to your surgeon and familiar with your care. Peace of mind after surgery is part of the care we provide.
Your wellbeing does not end at discharge. Every Gateway Surgery patient has access to our after hours nursing support line, staffed seven days a week by nurses who work in close collaboration with your surgical team. If you have a concern during your recovery — about your wound, your pain levels, or anything that does not feel right — our team is a phone call away and equipped to advise you appropriately. For any urgent concerns, emergency services remain available to you at all times. Gateway Surgery's post-operative support is designed to ensure that questions are answered promptly and that you always know where to turn.

Our Team and Services

How do I know my surgeon will be qualified to treat my condition?
Every surgeon in the Gateway network is fully accredited, currently practising, and selected for their subspecialty expertise. You are matched with the specialist best suited to your specific condition. Our team is happy to answer any questions about your surgeon's credentials and experience before you proceed.
Gateway Surgery offers a broad range of surgical procedures across orthopaedic and general surgery, including hip, knee, shoulder, elbow, hand and wrist, spine, foot and ankle, hernia repair, and breast procedures. We also offer non-surgical consultations. If surgery is not the right path for you at this time, our team will walk you through all available options.
Surgeries are performed at accredited non-hospital surgical facilities across Canada. The specific facility is determined based on the type of surgery required, your preference, and availability. Gateway Surgery's head administrative office is located in Calgary, Alberta.

Yes. Consultations are available both in person and virtually. Patients across Canada can connect with our surgical team without needing to travel for an initial appointment.

Yes. Gateway Surgery provides care to patients from across Canada, and supporting patients who travel for their procedure is a core part of what we do. Consultations can be conducted virtually, and our concierge team coordinates the full logistics of travel — flights, hotel, ground transportation, and mobility assistance where needed. Following your procedure, our national surgeon network provides local follow-up support in your home province for many procedures, so your care continues close to home.

Consider what matters most to you: your timeline for returning to work or activity, what recovery involves, whether your extended health plan covers any of the cost, and what preparation is required before surgery. Our team will guide the conversation and ensure nothing is missed.